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Explore the Terms That Govern Your Account

Before you open an account on fairbaazi, take a moment to read through these terms — they set out what you can expect from us and what we…

Account EligibilityUPI & Paytm DepositsWithdrawal ConditionsAccount Suspension RightsJurisdiction Clause

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Browse the Full Policy Scope

fairbaazi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every fairbaazi account, regardless of how you access the platform — mobile browser, app, or desktop. By completing registration, you confirm that you have read, understood, and accepted each clause below. Where Indian law governs a particular interaction, Indian law takes precedence.

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For payment-related clauses, the terms cover deposits made through UPI, Paytm, and PhonePe, and govern how withdrawal requests are processed, verified, and settled. Accounts that cannot be verified under our KYC process may be restricted until documentation is provided. We may update these terms at any
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time; changes take effect from the date they are published on this page. Continued use of the platform after any update is treated as acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

Contact Us About Any Clause

If a specific clause is unclear or you need written confirmation of how a rule applies to your account, our support channels are open around the clock.

Live Chat Open the chat widget from any page inside your account. A support agent can locate the exact clause you are asking about and explain it in plain language within minutes.

Email Support Send a detailed query to our support address and include your account ID. We aim to reply with a written policy reference within 24 hours of receiving your message.

Help Centre Our Help Centre carries a searchable index of policy topics — from withdrawal hold periods to account closure steps — so you can find the relevant clause without waiting for a reply.

HOW WE UPHOLD THESE TERMS

See How fairbaazi Handles Your Account Data

Our approach to data handling, account security, and policy enforcement is built into the platform rather than bolted on as an afterthought.

Data Handling

Account data is stored on encrypted servers. We collect only what is necessary for identity verification, transaction processing, and fraud prevention — nothing beyond what these terms describe. You can request a copy of your data at any time.

Cookie Policy

We use session cookies to keep your lobby state and preference settings between visits. Analytics cookies run in aggregate form only. You can adjust cookie permissions from the settings page inside your account at any point.

Account Security

Two-factor authentication is available on all accounts and is mandatory for withdrawal requests above a set threshold. Any login from an unrecognised device triggers an email alert to your registered address immediately.

Data Retention

We retain account transaction records for the period required under applicable Indian financial regulation. Once that period expires, records are deleted unless you have an active dispute or ongoing verification request in process.

Requesting Changes

To update personal details or request data deletion, submit a written request via email with your account ID attached. Changes to payment details require additional KYC verification before they take effect on your account.

Policy Contact

For formal policy queries — such as written confirmation of how a clause applies to your jurisdiction — email our compliance desk directly. Responses are provided in writing with a policy clause reference number included.

Answers to Common Questions About Our Terms

Below are the questions our account holders ask most often about how these terms apply in practice. If your question is not covered here, open live chat and a support agent will locate the relevant clause for you.

Access to certain features depends on local law in your state. Where a specific activity is restricted under state or national regulation, those restrictions apply to your account automatically. It is your responsibility to check what is permitted where you are.

We can update these terms at any time. We will post a notice on the platform when a material change is made. Continued use of your account after that notice is treated as acceptance of the updated terms. Check this page periodically for the current version.

Depending on the nature of the violation, we may suspend, restrict, or permanently close your account. Any funds held in a suspended account are subject to a verification review before being released. You will receive written notice of the action taken.

Deposits via Paytm or PhonePe are subject to the payment clause in these terms, which covers processing times, failed transaction handling, and reversal eligibility. UPI deposits follow the same clause with the addition of UPI-specific transaction ID requirements.

Send a written request to our support email with your registered account ID. We process data access requests within the timeframe required under applicable Indian data regulation. The response will include transaction records, profile data, and communication logs.

Submit a closure request via email or live chat. We will verify your identity and process any eligible withdrawal of your remaining balance before closing the account. The closure process typically takes up to five working days from the date we confirm your request.

Reach our compliance desk via email with your account ID and the specific clause you are disputing. We will review the application of that clause against your account activity and respond with a written finding, usually within 48 hours of receiving your query.

Explore the Terms That Govern Your Account

Contact Us About Any Clause

See How fairbaazi Handles Your Account Data

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Policy Contact

Answers to Common Questions About Our Terms

01 Do these terms apply differently based on which Indian state I am in?

02 Can fairbaazi change these terms without telling me?

03 What happens to my account if I violate a clause in these terms?

04 How do the terms apply to deposits I make through Paytm or PhonePe?

05 How do I request a copy of my personal data held by fairbaazi?

06 What is the process if I want to close my account?

07 Who do I contact if I believe a clause has been applied incorrectly to my account?

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